C9999 Terms and Conditions — Please Read Before Use

01 General Terms

C9999 (hereinafter referred to as "the Platform", "we", or "c9999") operates an online gaming and betting platform for players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between c9999 and its users.

By using c9999's website, mobile app, or any of its services, you are deemed to have accepted these Terms and Conditions. If you disagree with any part of these terms, please stop using c9999.

C9999 reserves the right to modify these Terms and Conditions at any time. A notice will be posted on the platform and the updated date will be indicated. Continued use of the platform constitutes acceptance of the revised terms.

• These Terms and Conditions are provided in English for the convenience of users in Bangladesh.
• C9999 operates as a fully licensed and legitimate gaming platform.
• All platform services are for adults (18+) only.
• C9999 reserves the right to restrict or revoke any user's access at any time, for any reason.

02 Account Registration & Eligibility

To open an account with c9999, you must meet the requirements listed below. All information provided at registration must be accurate, truthful, and kept up to date. Registering with false information is a violation of c9999's Terms and Conditions and may result in account termination.

• Registrants must be at least 18 years of age.
• Each individual may hold only one c9999 account.
• Opening multiple accounts from the same household or IP address is strictly prohibited.
• A valid mobile number and email address must be provided.
• Identity verification (KYC) must be completed before making a withdrawal.
• It is solely the user's responsibility to keep their account password secure.

If suspicious activity is detected on an account, c9999 will suspend the account immediately and launch an investigation. Further action will be taken based on the findings.

03 Deposit & Payment Policy

C9999 supports multiple payment methods for deposits. Each method has its own minimum and maximum deposit limits. Deposits are generally credited to your account instantly.

• Minimum deposit: BDT 100
• Maximum single deposit: BDT 50,000 (may vary by payment method)
• Accepted methods: bKash, Nagad, Rocket, Dutch-Bangla Mobile Banking, Bank Transfer
• Please use the correct reference number when making a deposit.
• Deposits from third-party accounts are not accepted.
• For any deposit-related issues, contact our 24/7 support team.

C9999 does not charge any deposit fees. However, your bank or mobile banking provider may apply a small transaction fee. c9999 is not responsible for any such charges.

All deposits are for gaming purposes only. Using deposited funds for money laundering or any illegal activity is strictly prohibited and may result in legal action.

04 Withdrawal Policy

KYC verification must be completed before making a withdrawal from c9999. Once verified, withdrawals are typically processed within 1 to 24 hours.

• Minimum withdrawal: BDT 500
• Maximum daily withdrawal: BDT 200,000
• Withdrawals may only be made using the same method used to deposit.
• If an active bonus is in place, withdrawals may be restricted until the wagering requirements are met.
• Withdrawals may be held for verification in cases of suspicious activity.

C9999 does not charge any withdrawal fees. However, your financial institution may apply their own charges. If a withdrawal is declined, you will be notified of the reason via email or in-app notification.

05 Bonus & Promotion Terms

C9999 regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be met. Bonus funds cannot be withdrawn directly — wagering requirements must be fulfilled first.

• Welcome Bonus: Up to 100% on your first deposit, up to a maximum of BDT 10,000.
• Wagering Requirement: 20 to 35 times the bonus amount must be wagered.
• Bonus validity: typically 30 days from the date of activation.
• Bonuses may be restricted to use on specific games only.
• Claiming the same bonus across multiple accounts is prohibited.
• Separate terms apply for reload bonuses, cashback, and VIP bonuses.

C9999 reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is detected, the relevant bonus and any associated winnings will be voided and the account may be suspended.

06 Betting & Gaming Terms

All games and betting services on c9999 operate under internationally certified RNG standards. Every game outcome is completely random, and c9999 does not manipulate results in any way.

• Each game has its own rules, which can be viewed within the game.
• Bets placed on Sports Betting generally cannot be changed once confirmed.
• If a game is interrupted due to a technical error, c9999 will resolve the matter at its sole discretion.
• In Live Casino, the dealer's decision is final.
• Any active bets will be saved if your internet connection is interrupted.
• Maximum bet limits may vary by game and event.

C9999 reserves the right to void any bet that was incorrectly recorded due to a system error, data inaccuracy, or any other reason. In such cases, the staked amount will be refunded.

07 Prohibited Activities

• Multi-Accounting: Operating more than one account under the same individual.
• Bonus Abuse: Creating an account solely for the purpose of claiming bonuses.
• Fraudulent Betting: Exploiting system vulnerabilities to gain an unfair advantage.
• Money Laundering: Attempting to launder money through c9999.
• Chargeback Fraud: Filing a chargeback with the payment provider after making a deposit.
• Hacking: Attempting unauthorized access to c9999 systems.
• Fake Identity: Operating an account under another person's identity.

C9999 reserves the right to take legal action against any such activities.

08 Account Closure & Suspension

C9999 reserves the right to suspend or close any account at any time, for any reason. In most cases, notice will be provided along with the reason.

• Violations of the terms will result in immediate suspension.
• Failure to complete verification will result in account restrictions after a set period.
• Accounts inactive for 12 months will be marked as dormant.
• Users may also voluntarily close their account at any time.

If an account is closed with a remaining balance and no violation of the Terms and Conditions has occurred, c9999 will reach out regarding the return of those funds.

09 Limitation of Liability

C9999 strives to maintain the highest quality of service. However, c9999 is not liable in the following circumstances:

• Losses resulting from internet disconnection or issues with the user's device.
• Errors caused by third-party payment systems.
• Account hacking or data theft resulting from user negligence.
• Unexpected technical issues or server downtime.
• Personal or financial harm resulting from gaming addiction.

C9999's total liability shall not exceed the current balance in the user's account under any circumstances. c9999 is not liable for any indirect, incidental, or consequential losses.

10 Dispute Resolution

Any dispute between c9999 and a user will first be addressed through amicable resolution. Complaints can be submitted directly to c9999 customer support.

• Complaint submission deadline: within 30 days of the incident.
• C9999 will respond to complaints within 7 business days of receipt.
• Complex matters may take up to 30 business days to resolve.
• If both parties are unable to reach an agreement, neutral mediation is available.

In disputes regarding game outcomes, c9999's server logs will serve as the definitive record. All game results are verifiable and impartial in accordance with RNG certification.

11 Terms Update

C9999 reserves the right to update these Terms and Conditions, in part or in full, at any time. Users will be duly notified before any changes take effect.

• At least 7 days' notice will be given prior to any significant changes.
• Notices will be delivered via email, app notification, or on the website.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• The effective date of the updated Terms and Conditions will be displayed at the top of the page.

12 Contact & Support

If you have any questions or need clarification about c9999's Terms and Conditions, please contact our support team. We're available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the c9999 website and app.
• Email: [email protected]
• Response time: typically within 1 to 6 hours.

C9999 is committed to ensuring the highest level of satisfaction for all its users. Your feedback and suggestions are always valued and help us improve the platform.