At c9999, fun comes with responsibility. We believe gaming should be a source of entertainment, not stress or addiction. We're always here to help you stay safe and in control.
Important Warning: Online gaming and betting are for entertainment only. Never wager more than you can afford to lose. If you feel your gaming is getting out of control, contact c9999 Support immediately.
Responsible gaming means enjoying gaming as a form of entertainment — where you remain fully in control. At c9999, that means setting your own budget, respecting time limits, and accepting wins and losses equally.
We want you to enjoy every moment at c9999 — but never find yourself in a situation where gaming negatively affects your life or relationships. Responsible gaming means protecting yourself, protecting your family, and maintaining a healthy mindset.
Responsible gaming tools are available free of charge to all registered c9999 members. You can activate them at any time from your account settings.
c9999's Commitment: We treat responsible gaming not just as a policy, but as a daily practice. Our team continuously monitors users' gaming patterns and will reach out to you if any concerns arise.
Gaming is a small part of life. Keep a healthy balance with family, work, and rest.
Only bet what you can afford to lose. Stop before it becomes a financial burden.
Avoid playing for long stretches at a time. Take regular breaks and keep track of your time.
Continuing to play while angry or frustrated after a loss is dangerous. Keep a cool head.
C9999 provides several effective tools to help keep your gaming experience safe and in control. Every tool is free and can be activated at any time.
Set daily, weekly, or monthly deposit limits. Once set, limits cannot be increased before the designated period ends — they can only be reduced.
Decide in advance how long you will play each day. Once that time is up, the system will automatically log you out.
If you feel like you need a break, set a cooling-off period of 24 hours to 30 days. During this time, no gaming activity will be possible on your account.
Choose self-exclusion for a long-term break. Your account can be completely suspended for anywhere from 3 months to 5 years. Once activated, it cannot be reversed.
View detailed reports of your gaming history, deposits, and withdrawals. Analyze your own habits and make informed decisions.
A reminder will be sent at regular intervals letting you know how long you have been playing and how much BDT you have spent.
Gaming addiction develops gradually. If you notice any of the signs below, seek help right away — there is no shame in it.
If the answer to any of the questions below is "Yes", pause for a moment and seek help.
Do you often bet beyond your means?
Do you feel uneasy or anxious when you try to stop gaming?
Is gaming causing problems at home or at work?
Do you go back to playing after a loss to try to win back what you lost?
Are you hiding anything about your gaming from your family?
Are you playing with money set aside for essential expenses?
If more than 2 answers are "Yes", contact c9999 Support or activate the Self-Exclusion tool.
Decide how much BDT you are willing to spend before you start playing. Never exceed that limit — even if you are winning.
Set a daily time limit for how long you will play. Use a phone alarm or c9999's session limit feature.
Take at least a 10-minute break every hour. Get up, drink some water, take a walk, or do something else.
Losing is a normal part of any gaming platform, including c9999. Chasing losses to recover money is dangerous.
Don't hide your gaming habits from your family. Open conversations help keep you safe.
If you think there's a problem, don't wait — contact c9999 Support or activate Self-Exclusion right away.
Keep in Mind: Responsible gaming doesn't mean giving up gaming. It means enjoying it with a clear understanding of your limits and staying in control.
C9999 strictly prohibits gaming for anyone under 18. Age is verified during KYC verification.
Our trained support team is always ready to help you confidentially with any gaming-related concerns.
Your gaming information is completely confidential. c9999 never shares your personal details with third parties. Seeking help for responsible gaming is a courageous step — it will have no impact on your account.
Join c9999 and enjoy a safe, fun experience with our responsible gaming tools. Your safety is our top priority.
By registering, you agree to c9999's Terms and Conditions and Responsible Gaming Policy You are agreeing.